Q1. Can I have a sample order for your products?
A: Yes, we welcome sample order to test and check quality, please contact us for sample.
Q2. What about the lead time?
A: The sample needs 3-5 days, the delivery time for bulk order needs 2-3 weeks.
Q3. Do you have any MOQ for order?
A: If no any customized requirement, the MOQ can be start with 1 units; require for customized check with sales.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for products?
A: Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and pay for deposit and release formal order to us.
Fourthly, we arrange the production and shipment.
Q6. Is it OK to print my logo on products?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for products?
A: Yes, we offer 12-24 months warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution Including re-call according to real situation.
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