A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 20-35days depend on order quantity.
Q3. Do you have any MOQ limit for led light order?
A: 100pcs for led tube.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly, let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions. Thirdly, customer confirm the samples and make deposit for formal order. Fourthly, We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. pls send us your logo design when confirm the order.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-5 years warranty to led tube.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution Including re-call according to real situation.
