Q1.Is SUNLU a factory or trading company?
A: SUNLU is a direct factory with BSCI& SGS, TUV proved.
Q2. What payment way is available by SUNLU?
A: Alibaba Assurance Trade order, T/T, Paypal, Western Union are available.
Q3. What about the lead time?
A: Sample needs 2-5 days, mass production needs 10 to 25 working days depends on quantity.
Q4: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty for our products.
Q5: Do you have any certificate on your 3D printer filaments and 3D pen?
Yes, all of our products have passed the relevant certifications for the industry, including CE, FCC, RoHS, REACH, etc.
Q6: Is it possible to do customized order?
A: Yes, OEM, ODM are welcome, customized your own brand, logo and package box it is our strong point.
Q7: Could you send to my country?
A: Yes, we do business in every corner of the world, please contact with us to consult the details delivery charge;
Q8: If outside of China(Mainland), must I pay customs duties, import taxes, VATS, etc...?
A: Yes, customs fees, imports taxes and VAT may apply and not include in your order total cost.
Please kindly know that we could not estimate your countries' import taxes. I would suggest you try a duty estimating website, like: Duty Calculator.