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1. Strict quality control system, 4 times check before shipping. 

2. 7 days Return/Exchange Policy. 
3. Sales support will be provided to increase your business selling.
4. Irregularly supply promotion information to VVVIP members.
5. 24 hours after-sales team services.

6. Hair care tips will be offered.

We ship the packageby Fedex,DHL,UPS etc.Usually it takes3-5days to USA,3-7 days to other countries For stock order,we can arrange shipment within 2days upon receipt paymen.Customized order usually needs 7-10days.

Xuchang Xiuyuan Hair Products Co.,Ltd.

We are the professional hair factory with 15 years experience, we specialized in the fashion design, research, manufacture hair products.  The quality is our culture. Our products including hiar bulk, hair weft, clip in hair extensions, tape hair extensions, human hair closures, human hair wigs, mannequin heads, hair care products etc. Welcome to try our quality.

1. How to distinguish human hair from synthetic hair?
Synthetic hair burns fast with black smoke which smells like burning plastic. Then it becomes a black and sticky ball. Burning human hair smells like burning protein. And there is no black smoke. At last, it becomes grey powder.  

2. What are your method of payment and shipping way?

Western union, money gram, bank transfer DHL EMS FEDEX Western union and DHL is more frequently used.

3. What is your company’s return policy?

Our clip in hairs are of good quality, so there are not so many problems. If there is any problem, we will check and confirm. Also, you can deliver a little part of them to us to check. If it is our quality problem, you can return them to us. Returns must be unused and be in new condition and factory packing. We will handle it as soon as possible. Please wait for my message.

4. Why the hairs get tangle and shedding?

It is probably too dry. As you know, clip in hairs have been separated from head and have no nutrition supporting. So, it is more easily to be dry. Washing hair frequently just as if they were your real hair. Twice a week is well done. Also, you should use hair conditioner to care them in order to avoid shedding.  

5. Why some other factory’s hair has bad smell?

We should disinfect hairs at first and do some aftertreatment, there may be something remained. It is normal.  raw unprocessed wholesale virgin brazilian hair For sure, it is safe and environmental protection. My clients reflected that bad smell disappears after several times’ washing.