Q: Are you a factory?
A: Yes, we are an OEM/ODM manufacturer of indoor & outdoor LCD digital signage in Shenzhen, China. Welcome to visit our company at any time!
Q: What is the delivery time?
A: For standard models, we deliver within 10 days. For customized projects, delivery time is typically within 20 days.
Q: What’s your warranty term?
A: Our product comes with a one-year warranty under normal use. All products ordered will be covered by a parts replacement warranty. Should any faulty product be identified, the customer shall inform us of the faulty component, and we will ship a replacement component to the customer free of charge. Additionally, we offer optional warranties for 2 years, 3 years, and even 5 years.
4. Q: What payment methods do you accept?
A: We accept various payment methods, including T/T (Telegraphic Transfer), PayPal, and credit cards. Please contact our sales team for more details on payment options.
Q: How do I use and install it?
A: To help customers with usage and installation, we provide user manuals and instruction videos. Our overseas technical support engineer team can also assist customers online to solve any problems.
Q: What’s the sample production time?
A: For standard models of outdoor displays, the production time is normally 2-3 working weeks. For customized projects, the production time needs to be confirmed accordingly, usually around 5-6 working weeks.
Q: What’s the outdoor LCD display working temperature range?
A: With an air flow cooling system, the working temperature range is -10℃ to 50℃. With an air conditioner, the working temperature range is -30℃ to 60℃.
Q: What’s the brightness of your outdoor LCD screens?
A: For outdoor displays, we offer LCD panels with brightness ranging from 1500 nits to 5000 nits.
Q: Do you offer software for the outdoor LCD display?
A: Yes, we offer OMC (Outdoor Maintenance Cloud) service software for free. OMC is our special cloud service software that monitors the display's working status at all times, helps with troubleshooting, and saves maintenance time and costs.
Q: What’s the packing like?
A: For LCD digital signage, we use thick foam inside and pack the goods in strong plywood wooden boxes to ensure safety during export delivery.