Question4:What's the lifetime of the wearing parts?
A:The material of our product is of high quality, and the lifetime of our wearing parts is twice longer than the others,including the roller skin, die and bearing.
Question5: What shall we do if breakdown occurs？
A:.In case of failure, please inform us. During the warranty period, in case of failure, we will respond in time after receiving the buyer's notice. We will handle the fault by telephone / fax or email according to the buyer's requirements.
Question 6: Do you have English Manual for each machinery?
A: Yes. The instruction manual,the test report and other Data Sheets related shall be provided by us.
Question7:Do you have some foreign customers useing your equipments?
A:Yes , we have customers all over the world.
Question8: MOQ(Minimum Order Quantity)
A:One set is welcome, and mix products for order are welcome.
Question 9: Can you customize the machine for me ?
A: Yes, we can customize according to customer's requirements.
A:Standard export wooden case or other packages depending on products packaging weight is subject to the actual pack.
Question11:How long is your warranty?
A:The warranty period of our products is one year (excluding man-made damage and misuse). During the warranty period, we will provide maintenance videos or face-to-face videos to teach you. If the machine has serious quality problems, we support returning it.
Question 12: What are your Payment Terms?
A: Payment shall be made by T/T, L/C, or D/P, etc., it varies considerably according to the region that you are in.
Question 13: Can you show how the machine works?
A: Certainly, we will send you the Operating video & instruction to you together with machines, to help you use the machines better.
Question 14:Do you have any other fish processing equipment?
A:Yes. we have fish pre processing equipment and deep process machinery, such as fish head removing machine, fish block making
machine, fish scaling machine, fish gutting machine, fish bone and meat separating machine, fish ball making machine.etc.