Q1. Can I have a sample order for this candle ?
A: Yes, we welcome sample order to test and check quality.
Q2. What is your payment term?
A: We accept T/T, Western Union, Paypal, Escrow,LC(above 10K USD). Big order: 30% deposit, 70% balance by BL copy.(By air will be before shipping)
Q3. Could you do OEM products ?
A:We have our own factory.A:We have our own factory.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for bulk production?
A: (1)Firstly let us know your requirements .
(2)Secondly We quote according to your requirements or our suggestions.
(3)Thirdly customer confirms the samples and places deposit for formal order.
(4)Fourthly We arrange the production.
Q6. Is it OK to print my logo on this product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly,
during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.