Q1. When I re-order keychain, should I pay the mold fee again? - NO, we'll keep each mold for 2 years, during this time, you can re-order without mold fee. Q2. Express shipping is too high, any other options for shipping? - Yes, we could also ship via China Post, E-package, or agent express with low cost. Q 3. My awards medal need to display, any show box? - Yes, we could also provide gift box for awards medal. Q 4. I need award medal very urgent, how fast you can produce it? - For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you. Q5. UPS / TNT / DHL Express lost / broken my package, how could I do? - If you didn't receive it in time, please let us know, we'll check with express and get you an answer. - If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
