GreenSound is a professional electronic cigarette manufacturer, especially on OEM/ODM service. we have been engaged in the e-cigarette industry for 8 years. Employing more than 500 staffs, GreenSound is now operating in a factory area of 10,000 square meters equipped with LEAN production lines that qualified with dust-free requirement.
Our Service
Quality and Service
After-sale service
From materials to finished products, every process was tested by our professional machines and quality control department
3 months for atomizer, 6 months for battery,12 months for chargers and accessory
All of our products has approved ISO9001:2008, CE and ROHS certificates
Any quality problems, please provided pictures or video,new goods will send
We supply standard components, if you have special require, we can customize for you
Cooperate with safe/ fast and cheap delivery company
After shipping, we will send you tracking number
Track the goods until you get them
About shipping
The shipping fee will be borne by GreenSound if the request for return and exchange is due to quality problem with the item itself.
The shipping fee will be borne by customers, if the request for return is due to customers' personal dissatisfaction with the item, or objection on the color, size or style. If the item is found non-defective, it will be sent back to the buyer at the buyer's expense.
All replacement/repaired products are shipped by DHL/UPS/FedEx with your next order. (There will be an extra fee if sent it by as replacement itself alone. , To ship with your next order will save money and inconvenience for you us) We recommend using delivery confirmation/tracking when shipping packages back to us.
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