Q1. What kind of payment terms are accepted?
C: Money Gram
D: L/C(Letter of credit)
Q2. When can the goods be delivered after order is placed?
A: 7-25 days, exact delivery time will be specified in proforma invoice once order is confirmed.
Q3. How long it takes before customers can receive the goods?
A: Besides production time mentioned above, usually it takes maximum
30-35 days for shipment to any destination port around the world.
Q4. Are items shown on website ready to deliver after order is
A: Most of the items are needed to be made once order is
confirmed.Only few items has stock.
Q5. How is your Quality Control
A: -Before the order to be confirmed, we would check the material and color of leather/fabric by sample which should be strictly the same as mass production.
-We will be tracing the different phase of production from the beginning.
-Every product quality checked before packing.
-Before delivery,we will show u some photos for ur reference .We will try our best to help clients when problem occurred.
Q6. How is your After Sales Service?
A: -Shipment and sample quality tracking includes lifetime
-Any small problem happening in our furniture will be solved at the most prompt time.
-We always offer relative technical support. Quick response, all your inquire will be replied within 24 hours.
Q7. How can I get quotation and make order?
A: Just simply inform our staff item numbers(or link) of the items
you are interested in and we will prepare detail quotation for you. Proforma invoice will be issued once order is confirmed and production will be started once advance payment is finalized.
Q8..How do I make a complaint?
If you have any complaint on quality or delivery , please feel free to contact our after sales customer service team on+86-757-82702692/ +8613929943986