Q1. Can I have a sample order for thermostat? A: Sure, we welcome sample order to test and check quality. Pls contact with us for sample. Q2. Do you have any MOQ limit for products? A: 2pc for our standard thermostat and switch. Above 200pcs, can print customer’s Logo.For LCD display, pls contact for detail. Q3. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx, TNT or other express courier. It usually takes 5-10 days to arrive. Airline and sea shipping is also optional. Airline need 5-10 days and sea shipping need 25-35 days. Q4. How to proceed an order for products? A: 1st, let us know your requirements or application. 2nd, we quote according to your requirements or our suggestions 3rd, you confirm the samples and places deposit for formal order. 4th, we arrange the production. 5th, you pay the balance and we deliver the goods. Q5. Is it OK to print my logo on thermostat or switch? A: Sure, when quantity is more than 200 pcs, your logo could be printed. Q6: Do you offer guarantee for the products? A: Yes, we offer 12-24 months warranty for our products. Q7: How to deal with the faulty? A: The thermostat and switch with 24 months warranty from date of purchase. We exchange them free of charge within the warranty period. Service beyond the warranty period should be charged. Q8. Can you do OEM and ODM for us? A: Yes. We can do.
