After Sale Service
equipment during guarantee period, we will provide the parts free of charges, which is in the conditions of correct operation. (Natural disasters or factors which can’t forced by human are excluded).
2.If the equipment are out of work in the guarantee period, the buyer needs our repairman to come to buyer’s factory, the buyer should be responsible for the tickets(including round-trip ticket), the fee of transportation to the buyer’s factory andaccommodation. Required to change spare parts, the buyer should afford the freight fee and we don’t ask extra fee.
During installation and adjustment of the equipment, our engineers shall provide the training to
buyer’s personnel request to operate and maintain the equipment.
Including foundation construction, electrical works, hydraulic oil, safe operation and non-standard safety items, testing material and etc.
D. Lifetime services
Lifetime services to every customer.
Q1. What's your payment terms and delivery time?
A1: 30% as the deposit by T/T in advance, 70% as the balance payment by T/T after your inspect the machine well and before delivery. Of course your payment terms are acceptable.
After we get down payment, we will arrange production. About 30-45 days for delivery.
Q2. Do you have after-sales support?
A2: Yes, we are happy to provide advice and we also have skilled technicians available across the world.
Q3. Do you sell only standard machines?
A3: No, most of our machines are built according to customers specifications, using top brand components.
Q4. What will you do if the machine is broken?
A4: We provide 18 months free warranty and free technical support for the whole life of any machine.
If the broken parts can't repair, we can send the new parts replace the broken parts freely, but you need pay the express cost by yourself. If it is beyond the warranty period, we can negotiate to solve the problem, and we supply the technical support for the whole life of the equipment.
Q5. Can you be responsible for transport?
A5: Yes, please tell me the destination port or address. we have rich experience in transporting.
Q6. How to visit your company?
A6: 1) Fly to Beijing airport, By high speed train From Beijing Nan to Cangzhou Xi (1 hour).
2) Fly to Shanghai Airport: By high speed train From Shanghai Hongqiao to Cangzhou Xi(4.5 hours), then we can pick up you.