1.Q: What's the Minimum Order Quantity(MOQ)?
A: Just 1 piece is OK.
2.Q: Are you a factory or a trading company?
A: We are one of the professional computer manufacturers located in Shenzhen, China.
3.Q: What about the after-service?
A: Two-year warranty except human error. As for the following 2 years, we can repair it for free, but charge for parts is needed. please contact us at any time when necessary. We besides our professional technicians are at your service.
4.Q: Can you provide DIY/OEM/ODM service?
A: Yes, please advise the CPU, memory, SSD or HDD, WIFI, interface ports and OS, the package box and housing(outer shell)as you wish, prices will be varied according to the quantity and specification.
5.Q: Can I have my logo printed on the computers?
A: Sure, MOQ is 100 pieces, or surcharge is required for less quantity.
6.Q: What’s your OEM Service for my bulk order?
A: 1). Put your brand on the device housing by laser printing
2). Put your own label below the device housing;
3). Supply Warranty Card in the package for free;
4). Make the booting interface with your company logo or brand for free.
7.Q: What Operating System is installed before delivery?
A: Our computers support all kinds of main operating systems. Most buyers prefer Windows and Linux. Unactivated Windows 7 for testing is pre-installed.
8.Q: How long is the lead time?
A: General speaking, 1-3 days for samples, 7 working days for bulk order.
9.Q: What's your payment term?
A: We offer EXW,FOB,CIF & CNF price and accept T/T, L/C,Western Union, Paypal & MoneyGram. For bulk order by T/T, Western Union and L/C, 30% deposit in advance and 70% balance before delivery. For OEM or ODM order, 50% deposit is required.
10.Q: Can you arrange the shipment? Since it's my first time to buy from China.
A: Yes, for small order, DHL/FedEx/TNT/UPS/EMS will be OK. Sea or air freight is also applicable for bulk order according to your requirement.
