f the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
Seller Service
On-time Delivery If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).
FAQ
1.Q:Where is your factory located? How can I visit there? A:Our factory is located in Yiwu City, Zhejiang Province, China, about 2 hours bus ride from Shanghai .All our clients, from home or abroad, are warmly welcome to visit us! 2.Q: Can you do OEM? A: Yes, we can do OEM products. It's no problem. 3.Q:How can I get some samples? a), We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order. b),Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company. 4.Q:How does your factory do regarding quality control? A:"Quality is priority,our company always attach great importance to quality controlling from the very beginning to the very end: 1).All raw material we used are environmental-friendly; 2).Skilful workers care every details in handling the producing and packing processes; 3).Quality Control Department specially responsible for quality checking in each process.
