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 10. FAQ For You

Q:  I want to order an sample for evaluation purpose, can you provide free sample ? 
A: I am afraid that we have strict rules on sample. Buyers need to pay for the samples and shipping before we can work together. However once you've chosen us as your supplier , you can easily request us to refund the sample cost. This is to prevent the potential risk of giving away samples to those "free sample collectors" whose intention is to get the free sample for personal use and causing our financial burden.

Q: If I want to order some samples from you, can you do freight collect ?
A: For very small amount of samples we accept freight collect but will need confirmation from DHL official, they have very strict rules on eletronic products, and they cost a lot than sending by our forwarders.

Q: With the tracking No. you provided, why can't I check the status of the goods ?

A: Our express delivery is done by franchised DHL forwarder, they collect the goods from us and hand them over to DHL , then DHL will arrange schedule for goods to be shipped.So there will be some delay(2-4 days) sometimes, but once they are onboard the plane,they will arrive the destination with no delay.You can check the data now and then to see the updates.

Q: I received the goods but found out some of the products are broken and some of the packages seemed to have been opened by someone, what should I do ?
A: First we want our clients to always remember this: do not sign for any goods from the couriers with damaged outside packages ! We only be responsible for product damage caused by unproper packing by our side. Since it's hard to make judgement for whose fault that was, we require our clients always send us proof such as pictures to identify the situation.

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