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Q1. Does your company is a trading company or manufacturer ?
A: We are the original manufacturer ,our brand is ATTEN .
Q2. Can I have a sample order for this soldering iron?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A: Sample needs 3-5 days if we have it in stock.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.
Q5: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q6: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send a new one with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
For other questions, please contact us freely.
New products from manufacturers at wholesale prices