Q: Can you draw up a quote/proforma invoice for me?
A: Yes, our sales team can provide official quotes for you.However, you must first specify the billing address, shipping address, e-mail address, phone number and shipping method. We cannot create an accurate quote without this information.
Q: How do you ship my order? Can you ship “freight collect”?
A: We can ship your order through Fedex, TNT, DHL, or EMS on your account or prepayment. We also ship"freight collect" against your account. You will receive the goods in Next 2-5 Days after shipments, For items that are not in stock, the delivery schedule will vary based on the item.Please contact our sales team to inquire whether a material is in stock.
Q: Do you accept purchase orders?
A: We accept purchase orders from customers that have acredit history with us, you can fax, or email the purchase order to us. Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. Also, you must specify the contact person, shipping address, email address, phone number, shipping method.
Q: How can I pay for my order?
Q: About the payment, we accept telegraphic transfer,western union and PayPal. L/C is only for above 50000USD deal.Or by mutual agreement,both sides can accept the payment terms. No matter which payment method you chose, please send us the bank wire by fax or email after you finished your payment.
Q: Are there any other costs?
A: Beyond product costs and shipping costs, we do not chargeany fees.
Q: Can you customize a product for me?
A: Of course. If there is a nanoparticle that we do not have in stock,then yes, it is generally possible for us to get it produced for you. However,it usually requires a minimum of quantities ordered, and about 1-2 weeks lead time.
A: According to every specific orders, we will discuss with customer about the suitable payment method, cooperate with each other to better complete the transportation and related transactions.