Q1: Are you a trading company or a manufacturer?
A:We are a professional manufacturer of high quality car phone mounts for 9 years ,located in Shenzhen city, Guangdong Province.
Q2: Do you accept OEM/ODM order?
A:Yes,we have rich experience in customize logo, packaging or customer’s own idea.
Q3: Can you offer testing sample?What is the terms and lead time?
A:Yes,sample costs can be paid via Paypal, T/T, Western union or via Alibaba trade assurance order. Sample ready time is within 2 days if for products in stock,if not, ready date will be about one or two weeks after order placed
For shipping, we usually use Fedex IP or UPS for samples or small order. For order weight more than 100KGS, we can arrange sea shipping which is more economical
Q4: What's the delivery time?
A:In 2 days if we have enough stock, If one item is out of stock, the delivery time would be in 7~25 days, depend on the order quantity
Q5: What's the payment terms?
A: We accept T/T,L/C,Paypal,Western Union,Trade Assurance. Payment terms is 100% full payment upon order confirmation and before shipment. For customized orders, 30% deposit upon order confirmation,70% balance before shipment is needed.
Q6: How do you control the quality?
A:by doing 100% inspection during production and random inspection before packing.We have very strong technique team to serve after sales service.
Q7: Do your products have related certification such as RoHS,CE,REACH,etc?
A:All of our phone holders, the material pass RoHS test. According to customer’s requirement, we can apply certifications such as RoHS, CE, REACH, etc for the finished products, application fee will be borne by customers.
Q8: How about the guarantee?
A:For any complaint which caused by Haoen products quality problem, we offer free components or new replacements. We would like to send the components and replacements in your next shipment.