Q1. What is your terms of payment?
A: T/T, paypal, western union and payment on trade assurance.
Q2. What is your terms of packing?
A: Generally, we pack our goods in yellow cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q3. What is your terms of delivery?
A:FOB,EXW,CIF,DDP
Q4. What's your shipping method?
A. Sea shipping, air shipping and express like DHL,UPS and FedEx
Q5. How about your delivery time?
A: Generally, for sample order, it's need about 2 to 3 days. For bulk order, it will take 15 to 25 days after receiving your deposite. The specific delivery time depends on the items and the quantity of your order.
Q6. Do you offer OEM service?
A: Yes, if your order quantity is over 500 pcs, we can print your logo on the product.
Q7. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q8. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. And we will return the sample fee when you place the next order over 500 pieces.
Q9. How do you deal with the defective ones?
A: Firstly, our defective rate is under 0.001%, we have professional QC department to control the quality, they will make sure 100% no problem before shippment. But there really exist any defetive one, don't worry, you can take picture or video to us, After the confirmation by our engineers, the new one will compensated in your next order.
Q10. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery, we have the professional detection team of QC to control the quality before shippment.
Q11: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit.
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.