Q:Are you factory or trading company? A:We are factory and we have Import and export rights, There are many clients coming here to visit our factory every year , you are welcomed to come to our factory at any time knife fabric cutting machine
Q: How to judge if this cutting machine is suitable for me or not? cutting fabric machine
A: First, you should share something on the material (L*W*H,breathable or not) to be processed and other specific requirements, such as additional drawing function, punching holes function,etc. We will make first round judgement based on our experience. If necessary, we will make demo cutting for you, then we will share the video with you and discuss the possible solution.
Q: This is the first time I use this kind of machine, is it easy to operate?
A:We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can talk by phone, email or other contact ways.
Q: If the machine has problem in my place, how could I do?
A:We could send free parts to you in warranty period if machines have any problem under "normal use".
Q:What is the warranty and quality of this machine?
A:Warranty normally 1-3 years, consumable except. during warranty period any accessories or parts damaged will replce by us for free. We are machine manufacturer in china more than 10 years,Our machine are senior engineers and
designers developed, we consider any one aspect when using, so rarely appear quality problem, this is why we can gurantee customers warranty 1 years.
Q:What is the Price and payment terms?
A:EXW,CIF,FOB we all can accept payment:TT/Paypay/LC/Western Union.etc Q:Delivery time A:some small machine will delivery within 1 day, big machine will deliver within 3-5 days
Q: What's the package?
A: Film packaging+wooden case. Fumigation-free plywood case is also available.
Q: What is the shipping cost from China to my country?
A: It depends on the distance between you and the sea port. We offer door to door service as long as you pay the relevant cost. For the shipping cost you can ask for our advice or from the freight forwarder.
Q: Where is your factory located? How can I get there?
A: Our factory is based in jinan, shandong province,China. You can fly to beijing, jinan or qingdao. We can pick you up at the air station or train station.
Q: Is there any after sales service?
A: We have integrated after sales service.
Besides our own experienced engineers, we also offer local after sales service through the help of our agents. All this will make you convenient.