Q1: Are you a manufacture or a trading company?
A1: We are a manufacturer in Ningbo city, Zhejiang Province, China.
Q2: I want to make a plastic product, but I don't know how to choose a suitable machine model, what should I do?
A2:Please feel free to tell us about the product detail information, such as size and weight, how many output you prefer per hour. We will help you to make good proposal with nice price.
Q3: Are you an integrated supplier for injection molding machine, mold, robot and auxiliary?
A3:Yes, we can provide the complete solution line to customer according to customer’s requirement.
Q4: How about the quality control in your factory?
A4: Every machine needs at least automatic running over 72 hours and must be inspected carefully before shipment.
Q5: Will you offer the pre-sales service?
A5:Yes, we have an experienced pre-sales team to support customers not only including machine, mold and auxiliary selection but also water .electrical, machine layout in factory, etc.
Q6: What about the after-service? Will you send your engineer to my country to help commission and install the machine?
A6:Surely, we have many experience technical engineers for oversea service, they would help you install machine and support training to workers also.
Q7 : What is the warranty of the machine ?
Electrical parts:1 year
Screw barrel:6 months
Q8 : Mold trial will be available in XingYuan factory ?
A8:Yes, Customer can send the mold to XingYuan factory and test.
Q9 . Do you provide any spare parts with machine?
A9:Yes, XingYuan will provide one set standard spare parts to customer including heater ,SSR ,screw head , mold clamps ,sealings, etc.