Q1. Can I have your sample to check quality and choose favorite color?
A: Yes, the sample fee is 3 times for unit price.
Q2. Do you have any MOQ limit for each order?
A: Yes, 30 pieces for chairs and stools, 10 pieces for sofas and tables, full container with mixed items is acceptable.
Q3. What about the lead time?
A: Based on your order quantity, normally 15days for samples, 35days for 20ft container and 45days for 40ft.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea to your nearest sea port, normally the shipping time will be 15-35days for different ports.
Q5. What shipping service you could offer?
A: There different trade terms for your options: EX-W, FOB, CIF and door to door shipping services.
Q6. Any discount on prices?
A: We will consider to give discount especially to new customers, the discount ratio is based on your order quantity.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty to our products.
Q8: How to deal with the faulty?
A: We will analyze the reason firstly and then give solution, give discount or ship newly furniture as replacement.
