Q1：What's your company after-sales service?
A1: Our machine will be checked three times before shipment to ensure that the machineitself has no problems.
If the machine has some problems under incorrect operation:
1. improper operation problem, we will solveall the usage problems by video call.
2. machine parts problem, we will send you accessories to ensure the normal use of themachine.
3.In addition, our engineers go abroad every year to help customers solve problems they cannot solve. Give customers
the best quality machine, the best service, Is the standard of our company .
Q2：Any warranty ？
A2：One year warranty. Frankly speaking, The quality of our machines is very stable. The machine will be tested three times before leaving the factory to ensure that the machine is in the best condition when it arrives at your address. Some
minor problems of the machine are usually caused by incorrect operation by novices, so we provide a full set of English
instruction videos and common problem solving videos, To help users better understand it. On the other hand, we put a set of spare parts in the toolbox of the machine in advance. During your use, if you need any spare parts, we can send it to you via UPS, and it only takes 5-7 days to arrive at your door. During use, if you have any questions, we can make a video call at any time.
Q3：How long is the delivery time？
A3：1.For USA clients, you will receive the machine 7-10 days after payment now.
2. For clients in other countries,usually you will receive the machine 45-55 days after payment now.
Q4: Do you support financing ？
A4：Because we are a Chinese embroidery machine factory,the profit is already very small with this price, the production department needs the customer to pay all the expenses before allowing delivery.please understand dear friend.In fact, some suppliers support financing plans locally, but their machines usually sell for more than ten thousand dollars. However, customer feedback proves that our machines perform even better than theirs. If you participate in their financing plan, then you will have to bear debts that you shouldn’t bear for a long time.
Q5：How to pick up goods from your U.S.warehouse？
A5：After you pay, we will give you our warehouse manager's phone number and pick-up address, and also send you bill of lading.Please call the warehouse manager in advance to make an appointment for the pick-up time, and then take the bill of lading to the warehouse to pick up the goods.
Q6: How to transport without customs clearance experience ？
A6：We have reliable forwarder agent which can ship items to you by sea/air/Express to your home. We will help you choose the most suitable shipping service.
Q7：Does your company provide training？
A7 : Yes, we provide a series of instructional videos and after-sales service videos, supporting Chinese, English, French, Spanish, and Arabic.
Q8：Differences from other brands in China ？
A8 : We are not only selling machines, we pay more attention to after-sales service.We have always believed that the customer's reputation is the best advertisement. We hope to really help our customers use machines and bring growth to their business. You can view our customers' feedback, facts speak louder than words.