| | Q:You are factory or Trade Company? |
| A:We are not only manufactory but also industry chain integrator. |
| We are the national supplier of the entire garment accessories industry, and have a long-term cooperation with other superior manufacturers of apparel accessories. |
| |
| Process | Q: What's the order process? |
| | A: Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > Create artwork (me) |
| > Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me) |
| |
| Q: I've never ordered patches before. How do I start? |
| It's easy. All you have to do is fill out a free quote, send your design and tell us how many patches you want to order. If you don't have a design, we can help create it for you, most of the time for free! |
| |
| Quotation | Q:When can I get the price? |
| | A:It will take about 30mins to check all details and make quotation list for you. |
| |
| Q:How can we get a quote ? |
| A: Please offer the design picture , size , quantity ,border and backing technical. |
| |
| Sample | Q:If you can do with our logo or same as our sample? |
| | A:Yes,of course.Our main work is producing customized items. |
| |
| Q:Could you show us the design with our logo before we make payment? |
| A:That is no problem,we can do rough design to show how it look. |
| |
| Q: Can I get a product sample? |
| A: Yes, of course. We will make sample after you paid mould cost. And we will take picture for your check. |
| If you need physical sample, we will send you by freight collect. |
| |
| Q:Can we get some samples ? Any charges ? |
| A:Yes,you can get available sample in our stock for free,but freight cost. |
| |
| Q:May I have new sample made with my design for confirmation ? |
| A:Yes ,We can do high quality sample same as your design for confirmation.But this may incur costs. |
| |
| Q: why need pay Sample fee? |
| A:We don't have the samples or your art in stock,and you need sample to check the quality. |
| but the fee can be refund once the order confirmed.And some of the sample will be free ,please check with us for the details. |
| |
| Q:I already have a design, how can I send it to you? |
| You can email us, fill out a free quote, fax us a copy or mail us a picture. Our free quote is the preferred way. We accept all types of file formats; including ai, eps, jpg, pdf, doc, docx, bmp, and others. |
| |
| Q: Can you help with the design? |
| A: Yes, we have professional designers to help with simple information such as logo and some images. |
| |
| Payment | Q:Which methods of payments do you accept? |
| | A:We take PayPal, Western Union,T/T or by Alibaba credit guarantee transaction . |
| For small orders, 100% in advance; for big orders, 30% in advance and 70% before shipment |
| |
| Shipping | Q:What is the time for sampling or delivery? |
| | A:Normally,7-8days for sample then 12-15days for production. |
| |
| Q: I'd like to know the specific delivery process. |
| A: We will provide you tracking number at the time of shipping. It could be tracked online. |
| |
| Q: I need some very urgent, how fast you can produce it? |
| A: For most items, it will need only 4-7 days when in a rush.(sample time not includ.) Depending on your item, we will check schedule |
| and get a fastest production time for you. |
| |
| Q:What shipping method can i choose ? How about the shipping time of each option ? |
| A:DHL,Fedex,TNT,UPS,By sea ,etc.3-5 workdays of express delivery , 10-30 workdays by sea. |
| |
| Q:How do you compute the shipping charges ? |
| A:We will supply the shipping charges according to the estimated G.W. |
| |
| Guarantee | Q:What guarantee do i have since we have to pay all before shipping?What if we get the goods wrong or in poor quality? |
| | A:Our factory have been in this field since 2011,and have our own QC team to make sure quality.Also we are one of the audited supplier by BV.Alibaba Trade ASS,they will protect every Alibaba online order for free. |
| |
| Q: I received, but it's wrong, how could I do? |
| A: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford |
| to re-make them. |
| A: If we made products wrong with our artwork or production plan, we'll re- make for you freely. |
