Below you will find answers to the most frequently asked questions.
If you don't find your answer below, please email us and we'll be happy to help you.
1.What are your advantages in the competitive market?
Our advantages are professional designs, rich raw material, high-standard production management, top quality control, punctual delivery, responsive communication and reasonable prices. If you want to propose a new product based on your own idea, we can offer the service creating the mould for you.
2. What is your MOQ (Minimum Order Quantity)?
Normally our MOQ is 12,000pcs per item,3000 pcs/color. If your order is less than this quantity, we wish you could let us know your specific amount via email, and we will proceed it from there.
3. Do you charge the sampling fee if we want to use our own logo and decoration?
Yes, we will charge you the sampling cost USD 50 each model if you need make samples based on your own request (E.g. logo printing and designated colour coating, etc.), once the order has been confirmed, we will return the sampling fee back to you by deducting it from the order amount.
4. How is the lead time for sample request?
For evaluation sample (no logo printing and designated decoration), normally we require 7 working days if there is no existing stock available. And for pre-production sample (with logo printing and designated decoration), it may take up to 10 working days.
5. What INCOTERM you use mostly?
We mostly accept EXW or FOB, meanwhile C&F and CIF are also acceptable. The shipping documents including: Surrendered (TELEX RELEASE) bill of lading, invoice, and packing list will be sent by email after ETD.
6. I cannot find the products I’m looking for from your website, can you help me?
Our focus is on packaging for cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, you are more than welcome to send us an email and we will try our best to meet your demand.
7.What kind of certificate does your company offer?
We are a professional cosmetic pencil producer, we against animal test. We have ISO22716 and GMPC certificates that authorized by SGS and Intertek Company. We also provide MSDS, INCI, BSE, GMO, Heavy Metal report, Microbiological detection etc.
8.My question isn't answered here.
If your question is not answered here, you can either call us at +86-18257972111 or email us your question and we will try our best to get back to you. In your e-mail please kindly include your name, company name, and email address.