Pre- sales:
Introduce company and product technology;
Understand customer requirements and site conditions, and design the appropriate technical solutions;
Guide customers to choose products and recommend suitable models;
Provide relevant technical information for reference;
Design customized products according to customers' special requirements;
Act as the advisor and assistant of customers, make sure every investment of customers can obtain rich returns;
In Sale:
Follow up production situation
To provide construction technology consultation for customers, to guide customers in civil engineering;
Strict inspection of products before shipping to customer.
Timely organization of delivery in accordance with the contract;
After sale:
Assist customers about Installation and commissioning of equipment;
Guide equipment installation and debugging;
On-site training, guide customers to standardize the operation and use;
Responsible for receiving and handling customer complaints about product quality and service;
Deal with after-sale calls as soon as possible, and provide remote emergency troubleshooting and technical support;
If the fault cannot be solved remotely, send after-sales personnel to the site to solve it;
Complete accessories warehouse, to ensure customer equipment accessories for life supply;