1.How to proceed the order for led light? Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
2.How long do you need to prepare my goods?5-7days for sample orders. 20-30days for mass production orders (based on different quantities).
3..How much do I need to pay for your OEM service? No need to pay extra cost for our OEM service if order qty over 500pcs. The OEM cost is already included in our prices.
4..What are your payment methods and terms?T/T, L/C, Western Union, Money Gram, Escrow, etc.
100% payment for samples orders.30%deposit,70% balance before shipment for bulk order.
5..How long will it take to deliver the goods to me?5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.We always ship by air and sea. In the mean time, we cooperate with international expresses such as DHL, UPS, FedEx, TNT to enable our customers get their goods rapidly.
6.What are the advantages of your company?We are both factory and trading company. Our factory is located in Shenzhen City, Guangdong Province,China, about 1 hours drive from Hongkong.We have CE, ROHS, TUV certificates, etc.
7.What is the warranty period of your product?3 to 5 years ,If the products have quality problem during this time ,we can repair or replace new product by free cost .
8.How to deal with product failures?Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.We also have a strong quality control team to guarantee our quality according to AQL standard.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
9.What’s your product package?Could you provide us free customized color box?We usually use the inner color box and outer carton.It depend on the quantity.If the quantity reach the standard,we will provide it for free.
10.Why did our Customers choose us?Delivery time: 3 to 5 days for samll order.
Quality Control: 100% inspection before shippment
After-sales Service: 100% Refundable and replacable for non-human demage9.