1. Can I customize formulation, scents and colors?
Yes, If you have a formula list with ingredients that's much easier for you or you can send us the sample direclty to match.
If not, for formula and smells, you can provide suggestions, for colors, you can select from our color charts.
2.What's your MOQ if I want to print my own brand/logo empty eyeshadow palette ?
Usually MOQ 50pcs for our common items, if newly design or special meterial, MOQ 1000pcs.
3. Could we do customize, but we can't reach your MOQ, what should i do?
Under this condition, you can contact with our sales and check our recent order schedule, if we have same or similar palette is going to do mass production and you can accept, you can place a smaller order under our MOQ, we would be very glad to assist.
4.Can I make a small order to check the market first?
Yes, small quantity is acceptable for our available stocks. Mixing order is also workable .
5.What's the sample and mass production lead time ?
Normally for available stock samples, we could ship out within 3 days. Customize sample 7-10 days, bulk production 20-25days.
6. If got broken powders in my products. What should I do?
Generally, makeup eyeshadow palette is easy broken products, so 1%-3% broken rates are normal, hope you could understand, and we are trying to pack every goods well and safe.
But if you found the broken palette are exceed the regular rates, please take all the pics and videos within 3 days after goods arrival. And we will report and apply the compensate for you at your next order.
7. Do you test on animals?
Our products are 100% cruelty-free. We never test products on animals.
8. Why do the makeup eyeshadow palette colors look different than the photos online?
There are many factors that could slightly change the color of your palette when compared to the online photo. This includes your computer monitor settings, lighting, and sometimes even personal preferences.