Q: Are you a factory or a trading company?
A: We are a factory.
Q: What about your product quality?
A: Our factory has 16-year experience in mechanical processing. All our machines have already gotten CE certificate. All our products have exported to many countries and areas and already gotten customers’ good reputations.
Q: How to choose the suitable machine?
A: We will recommend the most suitable machine for you after we know your application requirements. We will offer good suggestions for your reference.
Q: What if we are not able to use the machine when we receive it?
A: You needn’t worry about it. It’s easy to use. Every machine has an instruction book, and there are installation and operating parts. Besides, we also have video demonstration, if you need we will send it to you a.s.a.p. Finally, we have professional after-sale to solve any problems.
Q: Can you send me the video to show how the machine work?
A: Of course! We have made video of every machine. Pls. contact with us, we will send you the machine video.
Q: What about your installation service and sales service?
A: 1.ome spare parts of the machine are wearable, so these wearable spare parts can be offered for free in 3-month warranty and other parts in 1-year warranty. However, we hope you can understand that you need to bear the freight and other expenses due to the long distant. We kindly remind you that you can purchase several sets of wearable spare parts when you place the order so as to avoiding the unnecessary expense.
What’s more, all spare parts of our machine are available for sale.
2.We already prepare technical specifications and operation videos for our customers, then it will be easy to install and use.
3.If you still have question aboard, we will help you through video, email, or phone firstly, engineers available to service overseas if necessary, but you need bear all expenses like ticket, food, hotel.
Q: How long is your delivery time?
A: It is based on your order quantity and machine type.. For small order quantity of standard machine, usually we will have stock. For large quantity of standard machine and other customized machines, it needs 10-25 work days.
We will confirm details with you before place order and please feel free to contact us!
Q: Can you do OEM?
A:Yes,we can do OEM and also can print your logo on machine.
Q: Can any of the products be custom imprinted?
A: If you need to print your company logo on the products and that is available to
be customized, but you need to provide us the drawing.
Q: Can you help us contact the shipping agent in your shipping port?
A: Of course,we have our own shipping forwarder who always provide the best services and price to us. And you can find the product size and weight to count the freight by yourself.
Q: Do you have agent in our country?
A: We really want to find good agents and set up sales network all over the world. If you’re interested in it, pls. contact us. Let’s create a better future together.
Q: As the shipping period will take long time, how can you make sure the machine won’t be broken?
Firstly, we will confirm your goods are undamaged before shipping. We will pack the products in standard requirements which is applicable to the export or as your requirements. Usually we will pack in carton and then use the strap to fasten them. If the lot of goods are broken during the shipping, do not forget the insurance and contact with us immediately.
Q: Why did nobody reply to me?
A: Usually I’m online from 8:00a.m.—23:00p.m.(Beijing time). When nobody reply you, please leave your requirements on e-mail or chat tools, we will reply you as soon as possible.
Q: This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?
A: We are Alibaba legitimate certification company (VIP) and we have trade assurance service, so you needn’t worry about it at all. The most important is that we want to build long term cooperation with our customer and credit is vital to a company, so we’ll provide good service for you, and we support payment terms like L/C, Escrow to ensure your safety.
Q: Why your company only 1 years old?
A: We only sell in our own country before. We have a sales network and agencies all over the country and win uniform favorable comments of our clients. Besides, we have already cooperate with many foreign trade companies, but now, we want to develop our oversea market and meet more cooperative partners, so you needn’t worry about it.