Q1. What about your after-sale service?
A: We provide one-year warranty, lifelong technical support, online operation video guidance, etc. for our products.
Q2. What's the shipping cost?
A: Pls kindly offer us your address so that we can check accurate freight for you. We have overseas warehouses, in general, Europe, America, Canada, UK, Japan, Australia, etc. All can be shipped from our overseas warehouses to save time.
Q3. Can I have a sample order?
A: Yes, we provide sample orders to test quality.
Q4. What about the lead time?
A: 3-5 days for the sample lead time.
Q5. Do you require any MOQ (minimum order quality) limit?
A: Low MOQ, 1 unit for sample checking.
Q6. How do you ship the goods and how long does it take to arrive?
A: We often ship by DHL, UPS, FedEx or TNT, which usually takes 3-5 days. Airline and sea shipping are also optional.
Q7. How to proceed an order?
A: Initially, let us know your requirements or application. Second, we quote according to your requirements or our suggestions. Third, customers confirm the samples and place deposit for formal order. Finally, We arrange the production.
Q8. Is it acceptable to print my logo on the product?
A: Yes. Please send us your logo by email and confirm the design based on our sample.
Q9: How to deal with the flaw?
A: Our products are produced in strict quality control system and the percent of pass is often maintained over 99.8%
Q10: Do you support 3D Printer OEM Service
A: Yes, we have a professional experienced R&D department. Kindly offer your 3D printer drawings, functions requitements, so that we can discuss with our our R&D team for project analysis and then offer you the best OEM solutions.