Customer satisfaction is our pursuit. As an energetic team, we can quickly respond to all your questions, accept small batch orders and flexibly meet the personalized customization program.
Packaging & Shipping
FAQ
Q1: What is the loading port?
A: Shanghai or Ningbo. Other main port is OK. We could coordinate shipping at your logistic warehouse.
Q2: How long is your lead time?
A: Sample needs 3-5 working days, mass production time needs 2-3 weeks for order quantity around 2000pcs. For bigger order, please confirm with us.
Q3: Do you provide samples? Is it free or extra?
A: Yes, we could provide some kinds of sample for free charge. Now customer will only need to pay for the express cost.
Q4: What is your terms of payment?
A: Payment<=1000USD, 100% in advance. Payment>1000USD, 30% T/T in advance, balance before shipment. Bigger order payment term negotiable.
Q5. What about the lead time?
A: Sample needs 3-5 working days, mass production time needs 2-3 weeks for order quantity around 2000pcs. For bigger order, please confirm with us.
Q6. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available.
Q7. How do you ship the goods and how long does it take to arrive? A: For smaller volume order, we usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-10 days to arrive. Normal flight and sea container shipping also are optional.
Q8. Is it OK to print my logo on the product or package?
A: Yes. Please just give us the AI artwork. If you do not have it in AI, just send us the image, our designer can design for you.
Q9: Do you accept OEM?
A: We accept OEM & ODM.
Q10: How do you check all the goods in the production line?
A: We have spot inspection and finished product inspection. We check the goods when they go into next step production procedure.
Quality Control
Our Services
Quick responds: Your inquiry will be replied in 24hours.
Skilled workers: Well-trained and experienced staffs to answer all your enquiries in fluent English.
OEM&ODM: We have strong skill on and rich experience of developing products and packing for customers.
Fast and flexible delivery method: We accept Express, Freight and Container shipping. Easy handle shipping products with battery.
None Disclosure Policy: Our customer design we will not show to other customers.
Strict quality control: We have product final inspection and pre shipment inspection. 100% shipments will be checked before going out. We also welcome third party inspection arranged by customer.
