Story of service
Story Of Service
In the field of freight forwarder, the most terrible thing is emergency happened, because you will lose much money in every minute, in SHENZHEN, there are more than 20 thousand forwarder companies but almost nobody can give you an emergency and feasible plan within 30 minutes,but Sunny Worldwide can make it. An ocean shipment in early March 2019, our client is a glass manufacturer, because of improper packing of the first shipment, consignee received almost half of the fragile glasses,unfortunately,USA client has signed the contract of the delivery date on 04/16 with their final consignee,or they will have to pay high liquidated damages.
At that time,shipper have to seek our help to send another air shipment to client, but they also know the time is very limited to us that from we proceed a new shipment to consignee's hand only have 4 days. We immediately call our marketing and operation team to have a short discussion within 30 min and we got a solution that we will book a flight which is directly fly to LAX without transfer in any airport on 04/13(Saturday), then have agreement with our USA agent at China branch that their USA broker will help to clear customs on 04/14 which is on Sunday, and also they will book the truck in advance in order to deliver the cargo on Monday.
Finally, we deliver the second shipment on time and at the lowest cost, client is very satisfied with our service, and they also acknowledge that they will give us all of their shipment in future.