1.Q:Are you a manufacturer? Genstar: Yes,we are an OEM/ODM hardware manufacturer. 2.Q: What warranty do you offer? Genstar: Each product with 1 year warranty except the human damage or force majeure factor .Ma- chines are out of warranty will provide maintenance service and technical support ,material cost and shipping cost will be paid by the sender. 3.Q:Are you still worry about compatibility of PC with your software? Genstar: Before you place the order, you could test your software if compatible with our hardware, you could either send your software to us or you could Teamviewer. 4.Q:Do you still have lots of complains of after-sales? Genstar: With our experience, it is better for you to have a hardware engineer, Once there is prob- lem,you could check at your side ,which could avoid causing other trouble ,even irreversible damage. Also you could return to us ,in order to save the shipping cost ,you'd better collection 3pcs of damaged ones,then send back to us together. Sender pays the returning shipping cost, and we handle the cost for reshipping. 5.Q:Are you buying for personal use, retail or wholesale? Genstar: If you regularly buy POS products, to protect your clients and also save your cost ,we sug-gest you could order extra 10 units for fast shipping to your clients. 6.Q: What about minimum order quantity? Genstar: No MOQ for standard models, you could even buy one piece to start. 7.Q:How can I pay for the order? Genstar: Our payment terms :TT ,Western Union ,Trade assurance Order We are Alibaba golden supplier for the all in one POS system. 8.Q:How do I know that you have sent the products out? Genstar: Once the products are sent out, a tracking number will be provided S0 that you could track the package. 9.Q:What kind of inspection can you provide ? Genstar: Each POS machine will do aging test 48 hours ,to guarantee all POS machine are in the perfect condition before shipment .we also accept the inspection by the third part you appointed.