Q1:Are you a trade company or manufacturer?

Best: We are manufacturer with our own factory.

Q2:What is the payment term?

Best: 30% deposit and balance before shipping by T/T, or L/C at sight, or cash in USD or RMB.

Q3:Which port will you use ?

Best:Shenzhen port.

Q4: Packing with my own logo is available ?

Best:Yes, OEM/ODM is available.

Q5:How can I visit your factory?

Best:We are close to HongKong/Guangzhou

Q6: Can I have a sample order for High Quality Insoles?

Best:Yes, we welcome sample order to test and check quality,one or two sample is available for our stock models, and the air-freight charge will paid by customer; for customized model need to check with salesman.

Q7: How can I get a tracking number of my order that has been shipped?

Best:Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number

Q8: What about the lead time?

Best:Sample needs 1~3 days, mass production time needs about 4~7 days.

Q9:Do you have any MOQ limit for High Quality Insoles?

Best:Low MOQ, 1pc for sample checking is available

Q10: How do you ship the goods and how long does it take to arrive?

Best:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q11:How to proceed an order for High Quality Insoles?

Best:Firstly let us know your requirements or application.

            Secondly We quote according to your requirements or our suggestions.

            Thirdly customer confirms the samples and places deposit for formal order.

            Fourthly We arrange the production.

Q12:Is it OK to print my logo on the High Quality Insoles?

Best:Yes. Emboss logo is most popular.Please inform us formally before our production and confirm the design firstly based on our sample.

Q13:Do you offer guarantee for the products?

Best:Yes, we offer 6 months warranty to our products.

Q14:How to deal with the faulty?

Best:Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. 

            Secondly, during the guarantee period, we will send new item with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

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