Thank you very much for your interest in Huben products and Huben Company, below are few questions you may want answers.
Q1: Are you factory or trading company?
A1: We are factory. and we have all kinds of the products. There are more than 2000 kinds products for you choose.
Q2: Where is your factory located? how can I visit there?
A2: Our factory is located in Quanzhou City, Fujian Province,China,Which is the biggest plumbing market in there.
Welcome you visit our factory for business negotitation. Please try to contact our staff first by email or telephone. we will make an appointment and arrange the pick up.
Q3: Can your factory print our brand on the product.
A3: Our factory can laser print customer’s logo on the products.
Q4: What is the Warranty for the products?
A4: For the products, we have 3 years warranty. if you have any problem on our side were found in this period, we will send you the replacement in your next order.
Q5: Can I get sample to check the quality? And how many day?
A5: Sure, you can order one or few pieces sample to check our products quality firstly, it can be within 3 days once we received the payment.
Q6: Can we pay using Paypal for the samples? Does it cost extra ?
A6: Yes, Paypal is ok for samples, 5% Paypal fee. Will suggest you pay by Alibaba trade assurance using your credit card, no extra cost from us.
Q7: Do you charge for samples or freight?
A7: According to our company policy, customers need pay for them, we will return sample charge to you in official order.
Q8: What is your payment method and payment term?
A8: Payment method: T/T, WESTERN UNION, PAYPAL (just for sample), Credit card, Online payment.
Payment term: For big order 40% deposit in advance,60% balance before shipment.
for samll order less than 1000USD, would suggest you pay 100% in advance to reduce the bank charges.
Thank you for your precious time.
Wish you have a good day!