1. Our terms are EXW, and we do not bear international freight.
2. In order to ensure the safety of the goods, please carefully determine your forwarder or logistics company (the forwarder we recommend to you is only for reference, you need to specify and determine), and purchase the goods insurance.
3. No unjustified refund will be accepted after the product is delivered.
4. If you receive products with serious quality problems that affect the normal use and need replacement parts or replacement, we will replace them in your next batch of goods, instead of sending them separately, please understand.
5. Due to the impact of the epidemic, the transportation time cannot be guaranteed, and the transportation time of the goods will be delayed. Please wait patiently.
6. electronic products (intelligent products) we only provide remote guidance service, do not provide after-sales service, thank you.
Packing & Delivery
Q: Are you factory/manufacturer or trading company? A: We are both a factory/manufacturer and a trading company who specilized in researching, developing and producing
pet products. We have our own factory and cooperate with other advantaged factories. You can get lower price but higher quality pet products here! Q: Why we can choose you? A: 1. Reliable---We are a registered real Import & Export Company, dedicated in Win-Win 2. Professional---Specilized in researching, developing and producing pet products 3. Competitive Price---Offer you the cost price from us and help you get the price from other direct factories Q: I wonder if you accept small orders? A: Please contact us freely no matter how many quantity of product you want, we will try our best to get the most competitive prices for you. Q: Can you do OEM/ ODM? A: Any kind of OEM/ODM orders are warmly welcome, just advise us your design or ideas, we will arrange the approval samples for you in the shortest time. Q: Can you supply samples? A: We can provide free samples. But the shipping cost should be paid by your side. Q: What is the shipping way? A: For samll quantity order, we can send them to you by carrier, such as DHL, Fedex and UPS and so on, we have a long-term cooperation with them. If the oder quantity is large, we will send them to you by sea or train, and you can decide whether use our forwarder or yours.
