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Q How can I get some samples?
A Samples are free, to provided if you pay for the production cost and express fee, samples ship by UPS / DHL / TNT / Fedex or other express company; it will take about 3-7 days to arrive at your place.

Q What is the delivery time normally?
A Goods can be ready to sent within 15days for normal items, and it takes 30days for customized items.

Q What payment terms you have?
A Alibaba trade assurance is the priority, T/T or paypal is also accepted.

Q How do you deal with the quality problem if customer complain?
A We will reply customer as soon as possible after receiving the complaint, a picture or video about the quality issue is needed to help find the reason, customer will get the compensation for their loss if it's our responsibility.

Q Can you do some new design if the product need to be different from the current one?
A Yes, we have some guys who is good at design and research to help you make the new product, you can let us know if you have some ideas to add the products.