FAQ
Q: When I place the device on the skin, why the device does not release a flash?
A: Please make sure the device is at a 90 degrees angle on the skin so that the sensor behind of the contact surface can detect your skin.
Q: Why the device produces a strange smell?
A: Either the light exit window is dirty or your body hairs were not completely shaved so the burned hairs produced the strange smell.
Q: Why my skin reaction after treatment lasts longer than usual?
A: You may have used a light intensity setting that's too high for your skin type.
Q: I don't see a significant results after the treatment, why?
A: You may have used a light intensity setting that too slow for your skin type. Or you respond more slowly to IPL treatment.
Q: Why the device/adapter becomes warm during treatment?
A: This is normal. The device produces large energe when it emits lighting which causes the device to warm up.
Q: Why can the appliance be used only by those people beyond 18 years old?
A: This is because of unstable hormone balance when growing up and the skin can become sensitive easily.
Q:The pain and redness do not subside after use but is this a problem?
A: Treated skin may temporarily turn red or feel painful depending on the body type or condition of the person using the appliance. Stop using the appliance immediately, and moist. If the symptoms subside within 2 days, use the device again with lower light intensity after symptoms disappeared. If the symptoms persist over 2 days, consult a dermatologist.
