12W 26LED E26 E27 base portable hanging solar light bulb for outdoor lamp

FAQ of 12W 26LED E26 E27 base portable hanging solar light bulb for outdoor lamp

Q1: What's your product warranty?
A: We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship.

Q2: What's your company policy on defective goods?
A: Our company keep items quality for a long time. Defective rate is less than 0.3%. If there are any defective goods due to production defects or transportation problem, please contact us. Our customer service team will provide immediate response to complaints. We will try our best to give you a good resolve way.

Q3: What's your MOQ (minimum order quantity)?
A: Generally our MOQ is no limited. Please have more discussion with us if your combination of models is complicated.

Q4:How about getting samples from you?

A: We will send you the samples after we receive the payment for samples. The buyer shall afford the shipping cost. Please have a confirm with us which shipping way do you want.

Q5:About the shipment: what type of shipment will you use?
A: We usually ship the products by express(delivery it to your door) or by air freight to your nearest airport, shipping days:3-7 working days depend on destination;If the order quantity is large, we may ship by sea container and the best ship way is by sea, shipping days: over 20 working days depend on destination port.

Q6:What packing do you use?
A: Neutral package with airbag or Customized package.

Q7:How much are the shipping cost?
A:Shipping cost is charged by the package's weight and related to the shipping methods you choose and your destination.

Q8:How to Order 12W 26LED E26 E27 base portable hanging solar light bulb for outdoor lamp?
A:Step1. After making every details clear with our sale, Please confirm orders to us.We will send you a Performa invoice (PI).Need your information, such as full name,country, city, detail address, post code, tax number ...
Step2. Send payment T/T or West union. On the basis of the PI & send back us the proof, we will delivery by FedEx or DHL within 3-5 working days after payment confirmed.
Setp3. Confirm us receipt of products.

Q9: After sales service?
A: For small quantity of defective cartridges, please kindly send us some proof of quality problem, such as photo, and scanned print sheets, etc. And we will send you replacement cartirdge of same model and quantity alongwith next shipment

For batch problems, firstly we need several pcs samples to be sent back to us, once we test the samples and confirm the batch problem, we will arrange shipping back the defective cartridges, and replace them with next shipment.