The following documentation is supplied with the machine:
Ø Copies of the Machine Instruction Manual
Ø CE conformity declaration.
Ø Delivery Protocol.
Ø Software manual.
USB driver for backup. WIFI instant detecting and fast problem confirming.
1.1 TRAINING
Based on the contract, we delivery laser machine to customers place safely within the specified time, and send engineer to install at user place. Under the basic conditions of installation machine, engineer will complete the installation and commissioning machine within 1-2 days for the user, and ensure neat, clean and orderly.
We provide technical training. After the installation and commissioning completed, engineer will service buyer operator at least 5 days at buyer place or at seller factory until the operator can operate machine. The training as follows:
Ø Training operating instruction of turning on and off machine;
Ø Meaning of panel and control parameters,
Ø Training parameter selection range;
Ø Training control software operation ;
Ø Basic maintenance and cleaning of the machine;
Ø Dealing with common hardware problem;
Ø Noted question in operating ;
Ø In addition to, we also provide users technical support related their producing products.
1.2 After-sale services
To provide customers with all aspects of service. We guarantee: 1. 2 years warranty of machine. 2. Feedback within 12 hours with solutions for every problem. 3. Machine lifetime maintenance services though warranty expires. 4. Wide range of hardware and software support after the warranty expires, enjoy free upgrades.
1,We have 20-years professional focused on laser cutting machine and service more than 150 countries and areas.
2,Our company has set up more than 20 sale and service departments around China which can offer our customers the service of design, fixing, training, maintenance and so on.
3,As the sale in China, our products exports around the world including Southeast, Middle East, Africa, European and U.S.A. We are searching the distributors around the world. Hope we can cooperate for the world market.
FAQ
Q: Are you trading company or manufacturer ?
A: We are factory.
Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q: What is your terms of payment ?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment. If you have another question, pls feel free to contact us as below:
