FAQ
Q: Can I get Free Samples for test?
A: Surely, we can offer FREE SAMPLES for your evaluation, all customers need to pay for sample fees first, and we will return sample fees to customers in next orders.
Q: How about warranty?
A: All the appliances will enjoy AT LEAST 3 years warranty; we will EXTEND warranty according to customers' different needs.
Q: How about after-sales service?
A: We RARELY get compliant and after-sales problem from our partner. If there are any tiny problems, our professional engineer team will offer professional solution to ease this problem IN TIME. If this guidance cannot ease the problem, surely, we will offer VERY sound exchange goods and return goods policy.
Q: What are your advantages to make us competitive in our target market?
A: We will offer competitive price and best quality of products first, then we help you to do some marketing sales, and help you guys research the market data, give our professional suggestions.
Q:You have the ability to do independent R&D?
A:Our R&D team has more than 30 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement and new product development. We also hold monthly new product launches.
Q: You are factory or trading company?
A:We are a factory, we provide OEM/ODM services.
Q:What is your main product line is made?
A:We mainly produce Built-in Ceramic Hobs, Built-in Induction Hobs ,Built-in Ceramic&Induction Hobs and more.
Q: I'd like to know your Payment way.
A:Basically, the payment way is T/T or irrevocable L/C at sight, If you have any suggestion welcome to consult with us.
Q:What is the MOQ of your products?
A:The MOQ of our products is 500 pcs for one model one size.
Q:How about the Delivery time?
A:25 -35days after the receipt of deposit and confirmation on all designs based of normal
condition.Sample can be delivered in 10days.
