Q:Are you a trading company or a manufacturer?
A:We are a manufacturer, not a trading company.
Q:How long is your lead time?
A:The normal lead time is 5-10 days. It is according to the quantity and inquire of us before place any orders.
Q:Do you provide free samples? Are the samples free of charge or need to be paid?
A:Yes, free samples of 0.5-1 kg for each type are available for our customers. The samples are free but the freight is collected.
Q:What are the terms of payment?
A:For small orders less than 1,000.00 USD, full payment is needed in advance. Payment >=1,000.00 USD, T/T payment is needed with 30%
in advance and the balance is fully paid before shipment.
Q:How about your research ability? Do you offer technical support service?
A:We have our own research lab and testing lab. Many universities and institutes has built a long-term strategic partnership with
us. We offer technical support services for our customers.
Q:Can I place a small order for first time to test the quality.
A:Yes, you can order a ton emulsion to run tests in your factory for the start order.
Q:Can I visit your factory?
A:Yes, you are welcome to visit our factory in Qingzhou city or Qingdao city.
Q:Do you accept customized orders?
A:Yes, we take customized orders. Please inquire of us before place such orders.
Q:Can you help us develop our own factory in our own country?
A:Yes. We can help our customers to build their own factories in their countries. Please talk with our director about the details.