Non foldable cable hidden 500W Motor Electric Sharing Scooter Fitrider T2S

1.What is the waterproof rating of the controller and battery?
IP54 for escooter;IPX7 for battery

2. Is it possible to have the protocol so we can install our own IoT?
Yes.I can send you the protocol for IOT and controller.

3.Do you also provide the APP and backend?
No.You need to develop your own APP and backend or outsourcing. If you need the
white label APP, we can recommend a software team for you. We don't want to be a
reseller of app and backend. We are a escooter manufacturer,not a software
company. We think we should only do what we are good at.

4. While scooter is turned off and locked, what is the wheel status?
Fitrider Escooter has the vibration alarm. When the user does not scan the code to
unlock and then move the scooter, the scooter will sound an alarm, and the motor will
generate the reverse force,the motor will be blocked. It is difficult for the user to move
the scooter. This alarm will continue until the user stops moving the scooter.

5. How does it work when we need to update the firmware?
We give you a tool can be used for updating the firmware.
Our IoT device also support OTA capabilities, but you need to develop OTA
capabilities for your server.

6. Aproximatelly how much data the communication module consumes during a
typical month?

At least 30M

7. If I want to test the sample, do you need me to send our sim card to you?
For sample, we don't need you to send sim card to us. Before send you the samples,
you should provide us with some information as follows:IP Or Domain,Port, User
name,Password of your MQTT server,and the name of communication service
oprator,the APN,bandwidth and authentication method of sim card.
For bulk order, we hope you can send us all your sim cards, we will install sim cards for
you, it will save you a lot of time.

8. How do you define user name and password?
For the security, the username is prefix 0+IMEI. The password is the data encrypted
by the AES128(IMEI). Every scooter has its own username and password. If you want
to define the username and password as you wanted, you should confirm it before
the shippment.

9. Do you support TLS(SSL) encryption?
YES.

10. Can I send a command to slow down the scooter while the user is riding?
Yes,you can. We have tested that this is a gradual deceleration process, so it will not
hurt the users

11. Does each battery have a unique key?
For your bulk oder, all the keys are the same.But your keys won't unlock another
customer's batteries.

12.Do you offer charing station,docking station or lock?
We have the charing/docking station for escooters.
If you just need the lock(Mechanical lock or Bluetooth lock),we can add the lock for
your bulk order.

13.Is it possible to change the speed limit on a scooter?Such as 30-35km/h.
We can lift the speed limit, the maximum speed is 32km/h

14. Can I customize the footpads on the deck?
If you want to customize the footpad, you can choose the sandpaper stickers or
rubbaer stickers. You can design it yourself. I can send you the dwg file for the
stickers.

15.Can I customize the frame with our colour and logo.
For bulk order,we can paint the frame with your logo for you.MOQ is 100pcs.

16. Does your IoT has triaxial accelerometer?
Yes.

17. How long does it take your factory to produce 1000 scooters
For 1000pcs,we can complete the production in 30-35 days. For 300cps or 500pcs,we can
complete the production in 25 days.

18. What is your payment terms?
We usually accept T/T as the main payment terms.For sample,100%T/T;for bulk
order,30% as down payment.