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1. Q: How to start orders or make payments

A: You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by Trade Manager, and we will send you Proforma Invoice with our bank details for your confirmation, then you can make payment accordingly.

2. Q: How to confirm the Product Quality before placing orders

A: You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.

3. Q: What's your MOQ

A: For the high value product, our MOQ starts from 1g and generally starts from 10gs. For other low price product, our MOQ starts from 100g and 1kg.

4. Q: Is there a discount

A: Yes, for larger quantity, we always support with better price.

5. Q: How do you treat quality complaint

First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.

6. Q: How should I do if I would not receive the package?

We will choose the suitable shipping way according to your situation and country. Package will be reshipped if you would not receive it.