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FAQ
Q : Why choose us ? A : Tuoyao accepts small order even 50 pieces , our products meet both EU and US standards . We always provide our customers with high quality , fast delivery and competitive price , you can trust us on small orders or large OEM / ODM orders.
Q : Can I make my own design ?
A : Tuoyao accepts OEM and ODM orders , you can even add your logo on our open models For OEL and ODM orders , please send us sample , drawing or specification , then we can make samples for your approve of production.
Q : What shipping terms are available ?
A : We are open to EXW , CIF , FOB , DDP DDU , CFR , and so on per customerss request . However , we will also provide our recommendations based on the order volume It's our reponsibility to save shipping cost for our customers.
Q : Does the product price include logo . How can I make my custom logo and packaging ?
A : Logo and special packaging are not included in the posted price . You can contact us to know extra cost for logo or special packaging requests.
Q : How about the inventory status?
A : Our inventory is always changing day to day , please contact our us to get the available qty's in stock In case the item is out of stock , we can arrange mass production immediately and to make delivery within 15 days.
Q : How about lead time for an order ?
A : For the item that is in stock , we can arrange shipment within 3 days . Standard leadtime for mass production order is 15 to 25 days depending on order volume.
Q : How to place order and make payment ?
A : You can contact our sales and get a Pl or trade assurance order , or you can press start to order button on our alibaba store . We will confirm the order details with you once get your information . For payment , we accept T / T , west union or trade assurance , just depends on transaction amount.