1.Q: Are you a factory or a trading company?
A: We are a factory with export license.
2.Q: Can you provide OEM/ODM service?
A: Yes. we have professional designers and engineers provide excellent service.
3.Q: Is it OK to print my logo on crystal product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
4.Q:How do you ship the goods and how long does it take to arrive?
A: Delivery time will be 5-25days,depend on the order quantity,we can confirm this information to you when received order details
5.Q: what is the payment term?
A: Normally 30% TT, balance before or upon products finished
6.Q: How do your factory carry out the quality control?
A:Skillful workers take care every details through out the production and the package process.
7.Q:Can I have a sample order for crystal product?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.but clients are expected to pay for the courier cost.
8.Q: Do you have any MOQ limit for crystal product order?
A: Low MOQ, 1pc for sample checking is available
9.Q: What 's the sample time?
A: Usually normal products,once confirm,sample can be shipped out right away.
if customized,it needs 2-3 days.if need to OEM produce, the time will be longer.
10.Q. How to proceed an order for crystal product?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
11.Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less. Secondly, during the
guarantee period, we will send new product with new order for small quantity. For defective batch products, we will repair them
and resend them to you or we can discuss the solution including re-call according to real situation.