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Q1.What if our pet doesn't know this is the new litter box?
A: Use the same litter or even left the door uninstalled.
Q2. Our cat is 6kg can it use this litter box?
A: This litter box is designed for cats that under 7.5kg, if your cat is heavier that 7.5kg please try the troditional type.
Q3: What kinds of payment terms are acceptable to you?
A: We accept T / T, Paypal, Western Union, trade assurance
Q4: Are the materials all safety? Any test for them?
A: For a healthy experience, We insist to use medical-grade, non-toxic and free-phthalate materials and complied with international standards and certified CE,FCC and RoHS.
Q5. How do you ship the goods and how long does it take to arrive?
A: Usually shipping by DHL, UPS, FedEx and TNT for sample orders, it takes about 3-7 working days.
For bulk orders, Shipping by Air and Sea.
Q6: How do you control quality?
A: We have a quality control Department, Every stage of products are under control, include Incoming material and parts quality control, Input process quality control, Final Quality Control, Outgoing Quality Control.

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