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Q:Could you do design for us?
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A:Yes, we can do artwork including printing, logo etc. for you, if you provide us the contentand tell us where to put.
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Q:What's your payment term?
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A:T/T, Credit Card, L/C paid before sending goods. Small amount payment can through Paypal please confrm everything clearly before you make payment.
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Q:What's your delivery time?
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A:Within 5 working days after payment confrmed, customized products need 10~15
working days
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Q:How to solve the problem of your equipment?
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A:Please send us email of the problem, pictures or a small video will be much better,we will find the problem
and tell you how to solve it.
If there is a broken, we will send you a new part, and it is free in the warranty period.
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Q:Do you still provide service beyond the warranty?
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A:Yes. Our warranty is one year from the delivery date, we also provide service
beyond thewarranty period, but it will not free for the broken parts.
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Q:How to transport the product?
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A:By sea: More than 60kg or big quantity;Safe,cheap but slow; By air to airport: Suit for big product or quantity
but urgent a lot.Usually 7-10 days arrive. Some direct flight can arrive at 3-5 days.
By Express delivery such as DHL,FedEx,TNT: Suit for small or not too heavy and very urgent product.
Generally 5-7 days arrive
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Q:What's your products' advantages ?
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A: A. Good quality and competitive prices. B. Strictly quality control when producing.
C. Professional team work, from design, development, producing,assemble,packing
and shipping.
D. After-sale services, if there is quality problem, we will offer you replacement for defective quantity.
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Q:Which brands you already cooperated with in the past ?
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A:We have already cooperated with so many chemical plants, pharmaceutical factories andso on in our country ,for more than 2 years.
In the foreign markets, we have cooperated withmore than 50 wholesalers, also the ultimate users. They are all satisfied with our products'quality.
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