FAQ
Q1:If I only know the excavator model, but can not offer parts No., what should I do ?
A: If possible, you can send us pictures of old products, name plate or the size for reference.
Q2: What is the warranty of the parts after I purchased?
A: The warranty is 6/12 Months based on the item details. For natural broken, 3 months. Guarantee genuine parts.
Q3: What's payment you can accept?
A: We can receive payment through T/T, L/C ,D/A ,D/P ,MoneyGram ,Western Union, Paypal,Alibaba trade assurance.
Q4: When will I get the items after place order?
A:1) In stock: 1-7days.Always in 24 hours
2) Out of stock: It's according to your quantity. We will let you know when we quote.
Q5: How can I do if there is something wrong with the items?
A: Our products have been professionally tested and the quality is very stable ,if you really found something wrong ,pls contact us , We have a professional after-sales team to help you solve the problem .
Q6: What's package? Can you give me the package according my requirement?
A:Yes, Standard packing , Neutral packing with wooden box or carton , as your customize.
Q7: What is your main products ?
A: We are specialized in the excavator spare parts, such as travel motor gearbox/assy/parts, swing gearbox/assy/motor/parts,hydraulic pump assy/parts and gear parts. seals kit , liner kits ,If you need other excavator parts, we also can supply as your requirements.
