Q1: What information should I let you know if I want to get a quotation?
A: The design with size, material, finish and quantity.
Q2. How to proceed an order for metal items ?
A: Firstly let us know you request products specifications , such as design , size , material , accessories, surface technique and so on , Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and pay deposit for formal order. Fourthly We arrange mass production for you
Q3. I want to custom zinc medal with my own design, how could I know if you could make it?
A: Contact our professional sales, they’ll help you to make out what you need and how we produce.
Q4. Can I have a sample order first ?
A: Yes, we welcome sample order to test and check quality.
Q5. What about the lead time?
A:Sample needs 7-9 days, mass production time needs 2 weeks for order quantity more than
Q6: How can I get a tracking number of my order that has been shipped? A: Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.
